1. Information we collect
A. Information you provide.
Pacific Crest Coffee Company, and/or its Service Providers (defined below), may collect information you provide directly to Pacific Crest Coffee and/or its Service Providers via the Service. For example, Pacific Crest Coffee collects information when you use or register for the Service, subscribe to notifications, post on the Service, participate in promotional activities, or communicate or transact through the Service. In addition, when you interact with Third-Party Services (defined below), you may be able to provide information to those third parties. For more information on Third-Party Services’ data collection and practices see Section 6. For more information on Service Provider data collection and practices see Section 3.
B. Information collected automatically.
Pacific Crest Coffee Company, its Service Providers, and/or Third-Party Services may also automatically collect certain information about you when you access or use the Service (“Usage Information”). Usage Information may include IP address, device identifier, browser type, operating system, information about your use of the Service, and data regarding network connected hardware (e.g., computer or mobile device). Except to the extent required by applicable law, or to the extent Usage Information is combined by or on behalf of Pacific Crest Coffee with Pacific Crest Coffee -Collected PI, Pacific Crest Coffee does not consider Usage Information (including, without limitation, unique device identifiers) to be Personal Information or Pacific Crest Coffee -Collected PI. For more information on Third-Party Services’ data collection and practices see Section 6. For more information on Service Provider data collection and practices see Section 3. For information on choices some of these third parties may offer you regarding automated data collection see Section 11.
The methods that may be used on the Service to collect Usage Information include:
Log Information: Log information is data about your use of the Service, such as IP address, browser type, Internet service provider, referring/exit pages, operating system, date/time stamps, and related data, and may be stored in log files.
Information Collected by Cookies and Other Tracking Technologies: Cookies, web beacons (also known as “tracking pixels”), embedded scripts, location-identifying technologies, device recognition technologies, in-app tracking methods and other tracking technologies now and hereafter developed (“Tracking Technologies”) may be used to collect information about interactions with the Service or e-mails, including information about your browsing and purchasing behavior.
Cookies: A cookie is a small text file that is stored on a user’s device, which may be session ID cookies or tracking cookies. Session cookies make it easier for you to navigate the Service and expire when you close your browser. Tracking cookies remain longer and help in understanding how you use the Service, and enhance your user experience. Cookies may remain on your hard drive for an extended period of time. If you use your browser’s method of blocking or removing cookies, some but not all types of cookies may be deleted and/or blocked and as a result some features and functionalities of the Service may not work. A Flash cookie (or locally shared object) is a data file which may be placed on a device via the Adobe Flash plug-in that may be built-in to or downloaded by you to your device. HTML5 cookies can be programmed through HTML5 local storage. Flash cookies and HTML5 cookies are locally stored on your device other than in the browser and browser settings won’t control them. To identify certain types of local shared objects on your device and adjust your settings, please visit: www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html. The Service may associate some or all of these types of cookies with your devices.
Web Beacons (“Tracking Pixels”): Web beacons are small graphic images, also known as “Internet tags” or “clear gifs,” embedded in web pages and e-mail messages. Web beacons may be used, without limitation, to count the number of visitors to the Service, to monitor how users navigate the Service, and to count content views.
Embedded Scripts: An embedded script is programming code designed to collect information about your interactions with the Service. It is temporarily downloaded onto your computer from Pacific Crest Coffee Company’s web server, or from a third party with which Pacific Crest Coffee works, and is active only while you are connected to the Service, and deleted or deactivated thereafter.
Location-identifying Technologies: GPS (global positioning systems) software, geo-filtering and other location-aware technologies locate you (sometimes precisely), or make assumptions about your location, for purposes such as verifying your location and delivering or restricting content, including third party ads, based on your location. If you have enabled GPS or use other location-based features on the Service, your device location may be tracked by us and third parties. Our store finder feature may access and use information about your device location (such as based on IP address or GPS, as applicable), or your account information, to suggest appropriate store locations. Our Service content may be personalized based on various information we may have about you to try to provide you with more location-relevant content.
Device Recognition Technologies: Technologies, including application of statistical probability to data sets, as well as linking a common unique identifier to different device use (e.g., Facebook ID), which attempt to recognize or make assumptions about users and devices (e.g., that a user of multiple devices is the same user or household) (“Cross-device Data”).
In-App Tracking Methods: There are a variety of Tracking Technologies that may be included in mobile applications, and these are not browser-based like cookies and cannot be controlled by browser settings. Some use device identifier, or other identifiers such as “Ad IDs” to associate app user activity to a particular app and to track user activity across apps and/or devices.
Some information about your use of the Service and certain third-party services may be collected using Tracking Technologies across time and services, and used by Pacific Crest Coffee and third parties for purposes such as to associate different devices you use, and deliver relevant ads and/or other content to you on the Service and certain third-party services. See Section 11 regarding certain choices regarding these activities.
Pacific Crest Coffee is giving you notice of the Tracking Technologies and your choices regarding them explained in Section 11 so that your consent to encountering them is meaningfully informed.
Information Pacific Crest Coffee Collects from Other Sources.
2. How we use the information we obtain
Allow you to participate in the features we offer on the Service;
Facilitate, manage, personalize, and improve your online experience;
Transact with you, provide services or information you request, respond to your comments, questions and requests, serve you content and/or advertising, and send you notices;
Improve the Service and for any other internal business purposes;
Tailor our content, advertisements, and offers;
Fulfill other purposes disclosed at the time you provide Personal Information or otherwise where we are legally permitted or are required to do so;
Determine your location and manage digital content rights (g., territory restrictions); and
Prevent and address fraud, breach of policies or terms, and threats or harm.
3. Information we share with third parties
Pacific Crest Coffee may share non-Personal Information, and Personal Information that is not deemed Pacific Crest Coffee -Collected PI hereunder (provided that Pacific Crest Coffee is aware of no restrictions of Pacific Crest Coffee Company’s use, if any), with third parties or other Pacific Crest Coffee companies and their affiliates (the “Pacific Crest Coffee Affiliates”) for any purpose. Without limiting the generality of the foregoing, we and third parties may convert your Personal Information, including Pacific Crest Coffee -Collected PI, to non-Personal Information, including without limitation through hashing it or substituting a unique identifier for the Personal Information and we and third parties may use and share that data as permitted by applicable law, including to match data attributes to and from other sources. Any such third-party activities are subject to their privacy policies and practices. Pacific Crest Coffee Company’s sharing of Pacific Crest Coffee -Collected PI is, however, subject to the following:
Marketing: Subject to your communications choices explained in Section 11.D, and the rights of California residents explained in Section 12, we may use your Personal Information to send you marketing communications. Pacific Crest Coffee will not share your Pacific Crest Coffee -Collected PI with third parties, for their own direct marketing purposes, except in connection with Corporate Transactions (defined below) absent your consent (which may be by means of third-party interaction described in the next bullet point).
Your Disclosure or Consent: As more fully described in Section 5 (Information You Disclose Publicly or to Others) and Section 6 (Third-Party Content, Third-Party Services, Social Features, Advertising and Analytics), your activities on the Service may, by their nature, result in the sharing of your Pacific Crest Coffee Company-collected Personal Information (as well as your other Personal Information and your non-Personal Information) with third parties and by engaging in these activities you consent to that and further sharing and disclosure to third parties. Such third-party data receipt and collection is subject to the privacy and business practices of that third party, not Pacific Crest Coffee Company.
Pacific Crest Coffee Company’s agents, vendors, consultants, and other service providers (collectively “Service Providers”) may receive, or be given access to, your information, including, without limitation, Personal Information, Demographic Information, and Usage Information, in connection with their work on Pacific Crest Coffee Company’s behalf, provided however, Pacific Crest Coffee does not authorize its Service Providers to use Pacific Crest Coffee -Collected PI provided by Pacific Crest Coffee to the Service Providers to send you direct marketing messages other than related to Pacific Crest Coffee absent your consent. For more information on choices Service Providers may offer you see Section 11.
To comply with the law, law enforcement or other legal process, and, where permitted, in response to a government request; and
In addition, Pacific Crest Coffee may share your Pacific Crest Coffee Company-Collected Personal Information (as well as your other Personal Information and your non-Personal Information), in connection with or during negotiations of any proposed or actual financing of our business, or merger, purchase, sale, joint venture, or any other type of acquisition or business combination of all or any portion of Pacific Crest Coffee assets, or transfer of all or a portion of Pacific Crest Coffee Company’s business to another company, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding (“Corporate Transactions”).
EEOC / Affirmative Action Reporting. In conjunction with laws and regulations enforced by the Equal Employment Opportunity Commission (“EEOC”), the Office of Federal Contract Compliance Programs (“OFCCP”) and similar state and local regulatory agencies, we may ask you to provide us with self-identifying information (such as veteran status, gender and ethnicity). Providing such self-identifying information is voluntary, but if you do provide us with such information, we may submit that information, to the EEOC, the OFCCP and similar state and local regulatory agencies or otherwise use or disclose it for business-related purposes, including, without limitation, responding to information requests, fulfilling regulatory reporting requirements and defending against employment related complaints.
4. Sweepstakes, Contests, and Promotions
5. Information You Disclose Publicly or to Others
Additionally, the Service may offer you the option to send a communication to a friend or other contact. If so, Pacific Crest Coffee relies on you to only send to people that have given you permission to do so. The recipient’s Personal Information you provide (e.g., name, e-mail address) will be used to facilitate the communication, but not used by Pacific Crest Coffee for any other marketing purpose unless Pacific Crest Coffee obtains consent from that person. Your contact information and message may be included in the communication.
6. Third-Party Content, Third-Party Services, SOCIAL FEATURES, ADVERTISING AND ANALYTICS
The Service may include hyperlinks to, or include on or in connection with, the Service (e.g., apps and plug-ins), websites, locations, platforms, applications or services operated by third parties (“Third-Party Service(s)”). These Third-Party Services may use their own cookies, web beacons, and other Tracking Technology to independently collect information about you and may solicit Personal Information from you.
Certain functionalities on the Service permit interactions that you initiate between the Service and certain Third-Party Services, such as third party social networks (“Social Features”). Examples of Social Features include: enabling you to send content such as contacts and photos between the Service and a Third-Party Service; “liking” or “sharing” Pacific Crest Coffee Company’s content; logging in to the Service using your Third-Party Service account (e.g., using Facebook Connect to sign-in to the Service); and to otherwise connect the Service to a Third-Party Service (e.g., to pull or push information to or from the Service). If you use Social Features, and potentially other Third-Party Services, information you post or provide access to may be publicly displayed on the Service (see Section 5) or by the Third-Party Service that you use. Similarly, if you post information on a third-party service that references the Service (e.g., by using a hashtag associated with Pacific Crest Coffee or other Pacific Crest Coffee Affiliates in a tweet or status update), your post may be used on or in connection with the Service or otherwise by Pacific Crest Coffee and Pacific Crest Coffee Affiliates. Also, both Pacific Crest Coffee and the third party may have access to certain information about you and your use of the Service and any Third-Party Service.
Pacific Crest Coffee may engage and work with Service Providers and other third parties to serve advertisements on the Service and/or on third-party services. Some of these ads may be tailored to your interest based on your browsing of the Service and elsewhere on the Internet, which may include use of precise location and/or Cross-device Data, sometimes referred to as “interest-based advertising” and “online behavioral advertising” (“Interest-based Advertising”), which may include sending you an ad on a third-party service after you have left the Service (i.e., “retargeting”).
7. Data Security and MONITORING
Pacific Crest Coffee takes reasonable measures to protect Pacific Crest Coffee -Collected PI (excluding public UGC) from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction. Nevertheless, transmission via the Internet and online digital storage are not completely secure and Pacific Crest Coffee does not guarantee the security of your information collected through the Service.
8. INTERNATIONAL TRANSFER
9. Children’s Privacy
The Service is intended for a general audience and not directed to children less than 13 years of age.
Pacific Crest Coffee does not intend to collect personal information as defined by the U.S. Children’s Online Privacy Protection Act (“COPPA”) (“Children’s Personal Information”) in a manner that is not permitted by COPPA. If we obtain knowledge that we have collected Children’s Personal Information in a manner not permitted by COPPA, we will remove such data to the extent required by COPPA.
Any California residents under the age of eighteen (18) who have registered to use the Service, and who posted content or information on the Service, can request removal by contacting Pacific Crest Coffee at firstname.lastname@example.org or at 117 Van Scoyoc #401 Orting, WA 98360, (Attention: Chief Operations Officer), detailing where the content or information is posted and attesting that you posted it. Pacific Crest Coffee will then make a reasonable good faith efforts to remove the post from prospective public view or anonymize it so the minor cannot be individually identified to the extent required by applicable law. This removal process cannot ensure complete or comprehensive removal. For instance, third-parties may have republished or archived content by search engines and others that Pacific Crest Coffee does not control.
10. Accessing and Changing Information
Pacific Crest Coffee may provide web pages or other mechanisms allowing you to correct or update some of the Pacific Crest Coffee -Collected PI, and potentially certain other information about you (e.g., profile and account information). You may contact us at help@PCCOFFEE.US to request that we delete some of the Pacific Crest Coffee -Collected PI. Pacific Crest Coffee will make good faith efforts to make requested changes in Pacific Crest Coffee Company’s then-active databases as soon as practicable, but it is not always possible to completely change, remove or delete all of your information or public postings from Pacific Crest Coffee Company’s databases (California minors see Section 9) and residual and/or cached data may remain archived thereafter. Further, we reserve the right to retain data (a) as required by applicable law; and (b) for so long as reasonably necessary to fulfill the purposes for which the data is retained except to the extent prohibited by applicable law.
11. choices: TRACKING AND Communications OPTIONS
Tracking Technologies Generally. Regular cookies may generally be disabled or removed by tools available as part of most commercial browsers, and in some instances blocked in the future by selecting certain settings. Browsers offer different functionalities and options so you may need to set them separately. Also, tools from commercial browsers may not be effective with regard to Flash cookies (also known as locally shared objects), HTML5 cookies, or other Tracking Technologies. For information on disabling Flash cookies, go to Adobe’s website http://helpx.adobe.com/flash-player/kb/disable-third-party-local-shared.html. Please be aware that if you disable or remove these technologies, some parts of the Service may not work and that when you revisit the Service your ability to limit browser-based Tracking Technologies is subject to your browser settings and limitations.
Some App-related Tracking Technologies in connection with non-browser usage (e.g., most functionality of a mobile app) can only be disabled by uninstalling the app. To uninstall an app, follow the instructions from your operating system or handset manufacturer. Apple and Google mobile device settings have settings to limit ad tracking, and other tracking, but these may not be completely effective.
Your browser settings may allow you to automatically transmit a “Do Not Track” signal to online services you visit. Note, however, there is no consensus among industry participants as to what “Do Not Track” means in this context. Like many online services, Pacific Crest Coffee currently does not alter practices when Pacific Crest Coffee receives a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track,” you can visit http://www.allaboutdnt.com, but Pacific Crest Coffee is not responsible for the completeness or accuracy of this third-party information. Some third parties, however, may offer you choices regarding their Tracking Technologies. One way to potentially identify cookies on our web site is to add the free Ghostery plug-in to your browser (www.ghostery.com), which according to Ghostery will display for you traditional, browser-based cookies associated with the web sites (but not mobile apps) you visit and privacy and opt-out policies and options of the parties operating those cookies. Pacific Crest Coffee is not responsible for the completeness or accuracy of this tool or third-party choice notices or mechanisms. For specific information on some of the choice options offered by third party analytics and advertising providers, see the next section.
You may choose whether to receive some Interest-based Advertising by submitting opt-outs. Some of the advertisers and Service Providers that perform advertising-related services for us and third parties may participate in the Digital Advertising Alliance’s (“DAA”) Self-Regulatory Program for Online Behavioral Advertising. To learn more about how you can exercise certain choices regarding Interest-based Advertising, including use of Cross-device Data for serving ads, visit http://www.aboutads.info/choices/, and http://www.aboutads.info/appchoices for information on the DAA’s opt-out program specifically for mobile apps (including use of precise location for third party ads). Some of these companies may also be members of the Network Advertising Initiative (“NAI”). To learn more about the NAI and your opt-out options for their members, see http://www.networkadvertising.org/choices/. Please be aware that, even if you are able to opt out of certain kinds of Interest-based Advertising, you may continue to receive other types of ads. Opting out only means that those selected members should no longer deliver certain Interest-based Advertising to you, but does not mean you will no longer receive any targeted content and/or ads (e.g., from other ad networks). Also, if your browsers are configured to reject cookies when you visit these opt-out webpages, or you subsequently erase your cookies, use a different device or web browser or use a non-browser-based method of access (e.g., mobile app), your NAI / DAA browser-based opt-out may not, or may no longer, be effective. Pacific Crest Coffee supports the ad industry’s 2009 Self-regulatory Principles for Online Behavioral Advertising (https://www.iab.com/wp-content/uploads/2015/05/ven-principles-07-01-09.pdf) and expects that ad networks Pacific Crest Coffee directly engages to serve you Interest-based Advertising will do so as well, though Pacific Crest Coffee cannot guaranty their compliance. Pacific Crest Coffee is not responsible for effectiveness of, or compliance with, any third-parties’ opt-out options or programs or the accuracy of their statements regarding their programs.
In addition, we may serve ads on third-party services that are targeted to reach people on those services that are also identified on one of more of our data bases (“Matched List Ads”). This is done by using Tracking Technologies or by matching common factors between our data bases and the data bases of the third-party services. For instance, we may use such ad services offered by Facebook or Twitter and other Third-Party Services. We are not responsible for these Third-Party Services, including without limitation their security of the data. If we use Facebook to serve Matched List Ads on Facebook services, you should be able to hover over the box in the right corner of such a Facebook ad, or go to your account settings, and find out what options Facebook offers you to control such ads. If we use Twitter Matched List Ads, you should be able to review your ad options in account settings on Twitter. We are not responsible for such third parties’ failure to comply with your or our opt-out instructions, they may not give us notice of opt-outs to our ads that you give to them, and they may change their options without notice to us or you.
Mobile Apps. With respect to Pacific Crest Coffee Company’s mobile apps (“apps”), you can stop all collection of data generated by use of the app by uninstalling the app. Also, you may be able to exercise specific privacy choices, such as enabling or disabling certain features (e.g., location-based services, push notifications, accessing calendar/contacts/photos, etc.), by adjusting the permissions in your mobile device and/or the app’s settings. Beware that if GPS precise location services are disabled, other means of establishing or estimating location (e.g., connecting to or proximity to wi-fi, Bluetooth, beacons, or our networks) may persist. To learn more about how you can exercise choices regarding certain choices regarding precise location tracking for Interest-based Advertising, and mobile app Interest-based Advertising more generally, see the prior section regarding the DAA’s mobile Interest-based Advertising choices.
Communications. You can opt out of receiving certain promotional communications (emails or text messaging) from Pacific Crest Coffee at any time by (i) for promotional e-mails, following the instructions provided in emails to click on the unsubscribe link, or if available by changing your communication preferences by logging onto your account; (ii) for text messages, following the instructions provided in text messages from Pacific Crest Coffee to text the word, “STOP”; and (iii) for app push notifications turn off push notifications on the settings of your device and/or the app, as applicable. Please note that your opt-out is limited to the e-mail address or phone number used and will not affect subsequent subscriptions. If you opt-out of only certain communications, other subscription communications may continue. Even if you opt out of receiving promotional communications, Pacific Crest Coffee may, subject to applicable law, continue to send you non-promotional communications, such as those about your account, transactions, servicing, or Pacific Crest Coffee Company’s ongoing business relations. Except in connection with Corporate Transactions, to prospectively opt-out of our sharing of your Company-Collected PI, contact Pacific Crest Coffee at email@example.com or at 117 Van Scoyoc Ave SW #401 Orting, WA 98360.
Cross-Device Data. To learn more about how you can exercise choices regarding certain choices regarding Cross-device data for Interest-based Advertising, see the prior section regarding the DAA’s Interest-based Advertising choices.
12. Your California Privacy Rights
“California residents have certain additional rights as more fully detailed in our California Privacy Notice. In the event of a conflict between that notice and this policy, that notice will govern California resident’s privacy rights.”
14. Contact Pacific Crest Coffee Company
Pacific Crest Coffee Text Program Terms and Conditions
By signing up for the Pacific Crest Coffee Company Text Program (“Program”), you agree to these terms and conditions (“Program Terms”) and our general Terms of Service (which include mandatory arbitration of disputes and class action waiver, limitations on your rights and remedies and of our liability), consent to our practices described herein and in our Privacy Notice and authorize Pacific Crest Coffee Company Management LLC (“PCC” “us” “we” or “us”) to deliver, to the designated mobile phone number (registered or used to opt-in via short code), promotional and other text messages, including via an auto-dialer (i.e., automated dialing technology). The Program is a Service as defined in the Terms of Service. You are not required to accept the Program Terms as a condition of purchasing any property, goods or services and no purchase is necessary to subscribe to the Program. If you do agree, you consent to receiving up to ten (10) promotional Program texts per month. You understand and accept that short-form descriptions of Program message caps (e.g., “up to 10 msg/mo”) refer to only caps on promotional messages and not to non-promotional messages (e.g., responding to your HELP requests). Your subscription auto-renews each month until you unsubscribe.
You can unsubscribe from the Program by texting “STOP” as a reply to a Program text you receive. You can also unsubscribe by emailing firstname.lastname@example.org. You hereby consent to receive a text message confirming that you have unsubscribed, as well as other non-promotional text messages (such as when you text the short code to join, or send us a HELP text or any unrecognized message and when we send you administrative messages such as if we change the short code). You understand that unsubscribing to the Program will not terminate your consent to receive other kinds of text alerts, such as if you have requested text alerts regarding your order status. You must unsubscribe from each text program separately. Unsubscribing to the Program texts also will not unsubscribe you from emails from us. However, you can follow the unsubscribe link on our promotional emails to learn how to opt-out of PCC promotional emails (you may still, however, receive non-promotional emails from us).
You agree to promptly notify us if your phone number changes or you do not continue to own and control the device assigned by your carrier to the number you provided us by emailing email@example.com . You can contact customer service to opt out from the Program or request support for any other reason by emailing firstname.lastname@example.org .
The Program may not be available in all areas. You understand that message and data rates may apply and your carrier may charge you or deduct usage credit from your account when you text us or we text you and you consent to that. The Program may not be supported by all carriers and all devices. Carriers are not liable for delayed or undelivered messages. Check with your carrier for details.